REFUNDS, RETURNS AND EXCHANGES


Of course we want you to be happy with your purchase and the service you received from us here at Molypretty. Please refer to the points below for more information about what to do if you have any issues.

PLEASE CONTACT US BEFORE RETURNING GOODS. DO NOT RETURN THEM TO THE ADDRESS ON THE PACKAGE AS THAT IS OUR SHIPPING AGENT AND WE WILL NOT RECEIVE THE PARCEL. 

TO HELP THE PROCESS RUN SMOOTHLY:

  1. Faulty Items: Please send us your order number, describe the issue and send us a photo(s) showing the fault.
  2. Want to Cancel Order: Please send us your order number and tell us the reason for cancellation. We can only cancel orders that have not been processed.
  3. Item Doesn't Fit/Change of Mind: We do not currently offer refunds if your item doesn't fit or you have changed your mind. 
  4. Please do not send returns to the address on the package. Returns will only be honored if they are sent to the address provided by Customer Service.
  5. Return parcels must be sent with a tracking number - please email that to us once you have it. Please also write your order number on the parcel. You are responsible for return shipping costs.

    RETURN & REFUND POLICY

    1. Items authorized for return may be returned within 30 days of delivery. Simply contact us and describe the problem (with photos) along with your order number.
    2. Items must be in original unworn condition (of course you may try the garment on, but do not wear it outside).
    3. We are responsible for the following: marks, broken zipper, rips or tears, obvious color difference, major difference between the photographed product and the product received. In the event that we are not able to reach an agreement regarding what constitutes a difference in garment or color, we will defer to PayPal.
    4. If you have chosen the wrong size/color, the item doesn't fit, or you do not like the item we do not offer a refund. You may contact us to arrange a return. You are responsible for all shipping charges incurred on returned/exchanged merchandise.
    5. We will process your exchange or refund once we have received the item(s) at our returns facility.
    6. Please note that for reasons of hygiene, we do NOT accept swimwear, lingerie or pierced earring returns.
    Got any other questions that we haven’t covered here? Just drop us an email at service@molypretty.com or send us a message via the Contact Us button on this website and we’ll get back to you as quickly as possible!